When purchasing cryptocurrency through peer-to-peer (P2C) platforms, timing and proper procedure are crucial to ensure a smooth transaction. One common issue users face is completing the payment via a third-party platform but failing to return to the app and click the “I Have Completed the Transfer” button. While the money has left your account, the system doesn’t recognize the action — which means the seller won’t release the crypto, and the order may eventually be canceled automatically.
This guide explains what happens in such cases, how to resolve them efficiently, and how to avoid complications in future trades. Whether you're a beginner or an experienced trader, understanding these steps can protect your funds and improve your trading experience.
Why Clicking “I Have Completed the Transfer” Matters
Most C2C crypto platforms rely on user confirmation to trigger the next step in a transaction. Even if you’ve successfully sent the payment through Alipay, bank transfer, or another method, the system cannot auto-detect that the transfer was made. Without clicking the confirmation button:
- The seller receives no notification.
- The escrow system holds the crypto.
- The order remains in "pending" status until it times out.
Once the time limit expires, the order is automatically canceled — potentially leaving you in a situation where you’ve paid but haven’t received your digital assets.
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Solution 1: Re-Place the Order Using Payment Proof
If your order was canceled because you missed clicking the confirmation, don’t panic. You can still recover the transaction by re-initiating it with proof of payment.
Step-by-Step Process:
- Go to your Canceled Orders page.
- Tap Need Help, then select the reason: "I’ve paid, but the order was canceled."
Upload clear screenshots or receipts showing:
- The recipient’s name or account number.
- Transaction amount and date.
- Confirmation status (e.g., “Payment Successful”).
- Submit the evidence. The system will forward it to the seller for verification.
- If the seller confirms receipt, you’ll be redirected to a "Resubmit Order" option.
- Click Re-Order, and wait for the seller to release the cryptocurrency.
Important Notes:
- Both buyer and seller must have updated their app to version 6.96.0 or higher to use this feature.
- The re-order process only works if both parties agree — cooperation is essential.
This method streamlines dispute resolution and reduces reliance on customer support, making it faster and more user-friendly.
Solution 2: File an Appeal Within 72 Hours
Time is critical. If you realize the mistake shortly after cancellation, you have a 72-hour window to file an appeal directly through the app.
How to Submit an Appeal:
- Open the app and navigate to C2C Buy Crypto > Orders.
- Select the specific canceled order.
- Tap Need Help > Select Reason > Contact Seller / Initiate Appeal.
Fill in all required details:
- Explanation of what happened.
- Attach payment proof (transaction ID, bank receipt, etc.).
- Submit your appeal.
The platform’s mediation team will review your case and contact the seller. If your evidence is valid and matches the seller’s records, they may facilitate the release of funds or guide both parties toward resolution.
Acting quickly increases your chances of success — delays can complicate verification, especially if the seller disputes the claim.
Solution 3: Submit Feedback After 72 Hours
If more than three days have passed since cancellation, the appeal option may no longer be available. In this case, your only recourse is to submit a detailed feedback report.
Steps to Report Late Issues:
- Tap the menu icon (☰) in the top-left corner of the app.
- Go to Help Center.
- Scroll down and select Online Chat.
- Choose Submit Feedback.
Clearly describe:
- The order ID.
- Time and method of payment.
- Why you missed confirming.
- Attach all relevant proof.
While responses may take longer compared to appeals, providing comprehensive documentation improves your chances of getting assistance from support teams.
Best Practices to Avoid Future Issues
To prevent this problem from recurring, follow these simple yet effective tips:
✅ Always Return to the App After Paying
Never assume payment alone completes the process. Always go back to the order screen and manually tap “I Have Completed the Transfer”.
✅ Enable App Notifications
Turn on alerts so you receive reminders before deadlines expire.
✅ Double-Check Payment Details
Confirm the correct recipient and amount before sending money — irreversible transfers increase risks.
✅ Keep Screenshots Ready
Save proof of every transaction immediately after payment.
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Frequently Asked Questions (FAQ)
Q1: Will my money be refunded automatically if I forget to confirm?
No. If you fail to click “I Have Completed the Transfer,” the order cancels, but no automatic refund occurs. You must contact the seller or file an appeal with proof to recover funds.
Q2: Can the system detect my payment without confirmation?
Currently, most platforms cannot auto-verify external payments due to privacy and security policies. User confirmation remains mandatory.
Q3: What if the seller refuses to cooperate after seeing my proof?
If the seller denies receiving funds despite clear evidence, escalate the issue via official appeal channels. The platform may intervene based on transaction logs and verified data.
Q4: How long does it take to resolve a re-order request?
Processing time varies depending on seller response speed. Typically, it takes a few minutes to several hours if both sides act promptly.
Q5: Is there a way to extend the transfer deadline?
Some platforms allow limited time extensions under special circumstances. Check your order settings or contact support as soon as possible — don’t wait until expiration.
Q6: Why do I need camera and storage permissions to upload proof?
These permissions allow the app to access your photo gallery or camera so you can capture and upload payment screenshots directly. Without them, file submission fails.
🔧 Tip: To enable permissions:
- Go to your phone’s Settings > Apps > [App Name] > Permissions.
- Turn on Storage and Camera access.
Final Thoughts
Forgetting to click “I Have Completed the Transfer” doesn't mean you’ve lost your money — but it does require prompt action. By understanding the recovery options like re-ordering with proof, filing timely appeals, or submitting feedback, you maintain control over your transactions.
Staying proactive, keeping solid records, and using secure trading platforms significantly reduce risks in P2P crypto trading.
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