Verifying your individual account is a crucial step in securing your digital assets and unlocking full access to trading, deposits, and withdrawals. To comply with global regulatory standards and ensure platform integrity, identity verification—also known as Know Your Customer (KYC)—is required for all users. This process helps prevent fraud, money laundering, and other illegal activities while enhancing the overall security of the exchange.
By completing advanced identity verification, you not only protect your own account but also contribute to a safer and more trustworthy trading environment. Once verified, you’ll gain seamless access to a full suite of financial services.
👉 Start your secure identity verification process today and unlock full account features.
Step-by-Step Verification Process
On the Web
To begin verification from a desktop or laptop:
- Log in to your account on the official website.
- Navigate to the Verification page by clicking on your profile icon and selecting Verification.
- Locate Individual Account and click Continue to proceed.
This will open the verification dashboard where you can submit all required information.
In the Mobile App
Using the OKX app offers a fast and intuitive way to complete verification:
- Open the OKX app and go to User Center.
- Tap on Profile & Settings, then select Identity Verification under Profile.
You’ll be directed to the same secure verification interface as the web version, allowing you to complete the process anytime, anywhere.
Required Information for Identity Verification
To ensure compliance and expedite approval, please prepare the following details carefully.
Personal Information
You’ll need to provide accurate personal data, including:
- Country of residence
- Nationality
- Full legal name (and local language name if applicable)
- Date of birth
- Government-issued ID number
- Type of identification document
- Residential address
Ensure all information matches exactly with your official documents to avoid delays.
Identity Documents
We accept government-issued identification documents such as:
- National ID cards
- Passports
- Driver’s licenses
All documents must meet these criteria:
- Clearly display your name, date of birth, issue date, and expiration date
- Be valid and not expired
- Be uploaded as a clear, high-resolution image—no blurriness or pixelation
- Show all four corners of the document fully visible
- Not be screenshots, edited images, or photocopies
Only original scans or clear photos taken in good lighting will be accepted.
👉 Upload your ID securely and get verified within 24 hours.
Selfie Requirements
As part of facial verification, you’ll be asked to take a real-time selfie. Follow these guidelines:
- Your entire face must fit within the oval frame provided
- No face-covering items such as masks, sunglasses, hats, or heavy makeup
- Avoid glare or flash reflections that obscure facial features
- Ensure even lighting and a neutral background
This step confirms that the person submitting the ID is the actual owner.
Proof of Address (If Required)
Some users may be asked to submit a proof of address document. Acceptable documents include:
- Utility bills (electricity, water, gas)
- Bank or credit card statements
- Government-issued tax notices
Document requirements:
- Must show your full current residential address
- Must be issued within the last 6 months for users in the European Economic Area (EEA)
- Must be issued within the last 3 months for users outside the EEA
- Must be in your name and clearly legible
Documents should not be altered or cropped in any way.
Submitting Your Application
Once all information and documents are uploaded:
- Review everything for accuracy.
- Submit your verification request.
Our verification team typically reviews submissions within 24 hours. You’ll receive an instant notification once your status is updated—whether approved or if additional information is needed.
If your submission is incomplete or unclear, you may be contacted for resubmission. To avoid delays, double-check all files before uploading.
Need help? Use the live chat bot available on both the website and mobile app to connect with customer support instantly.
Frequently Asked Questions
Why do I need to verify my identity?
Identity verification is mandatory to comply with international anti-money laundering (AML) regulations and to protect user accounts from unauthorized access. It ensures a secure and transparent trading ecosystem.
Why was my identity verification rejected?
Common reasons include blurry or incomplete document images, mismatched personal information, expired IDs, or obscured facial features in selfies. Make sure all details match exactly and documents are current and legible.
Do I need to submit a new ID document?
Yes, if your previous document has expired or doesn’t meet our quality standards, you’ll need to upload a valid, government-issued ID that meets all requirements.
Why is my account frozen?
An account may be temporarily restricted if verification isn’t completed within the grace period. However, you can still access your funds and make withdrawals. Full functionality is restored once verification is successfully completed.
Can I withdraw funds if my account is frozen?
Yes. Even with limited access, you retain control over your assets and can withdraw funds at any time. Trading and deposit functions may remain restricted until verification is approved.
How long does verification take?
Most applications are reviewed within 24 hours. Processing times may vary slightly during peak periods, so we recommend submitting high-quality documents early to avoid delays.
👉 Get verified now and start trading with confidence.
Final Tips for a Smooth Verification Experience
- Use a well-lit environment when capturing ID photos and selfies
- Avoid glare from windows or flash that could obscure text or facial features
- Upload files in common formats like JPG or PNG with sufficient resolution
- Never use edited or watermarked images
- Keep your documents up to date and renew them before expiration
Completing individual account verification isn’t just a regulatory step—it’s an investment in your financial security and digital autonomy. With a verified account, you gain access to higher withdrawal limits, advanced trading tools, and enhanced protection against fraud.
Don’t wait until restrictions affect your activity. Take a few minutes today to complete your verification and enjoy uninterrupted access to your digital assets.
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