Trading cryptocurrencies on peer-to-peer (P2P) platforms like Remitano offers convenience and localized payment options, especially for Vietnamese users. However, without proper knowledge, traders—especially beginners—can face delays, security risks, or transaction errors. This comprehensive guide outlines essential tips to help you trade Bitcoin (BTC), Ethereum (ETH), and USDT efficiently and securely on Remitano in 2025.
Whether you're buying your first coin or scaling up your crypto activity, understanding platform mechanics, blockchain behavior, and safety protocols is crucial. Below, we break down common issues and best practices based on real-world trading experience.
Why Do Some Users Receive Coins Faster Than Others?
Transaction speed on Remitano varies significantly between users. Two primary reasons explain this:
1. Seller Doesn’t Hold Coins on the Platform
Some sellers don’t keep their crypto stored directly on Remitano. Instead, they hold it in external wallets or cold storage. When a buyer purchases from them, the seller must first transfer coins from their private wallet to the platform before releasing them—adding extra time.
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This two-step process often causes delays. Many sellers avoid keeping funds on exchanges due to concerns about platform security or withdrawal fees.
Solution:
- As a buyer, look for sellers labeled "fast seller" or those with Level 2 verification.
- Avoid creating buy ads; instead, purchase directly from existing offers.
- Prioritize sellers advertising "instant transactions."
2. Blockchain Network Congestion
During periods of high market volatility, Bitcoin and Ethereum networks experience congestion due to an influx of transactions. This slows down confirmations across all exchanges, including Remitano.
This is a well-known limitation of decentralized blockchains—especially Bitcoin.
Solution:
- If you’ve confirmed the correct receiving address, simply wait. Do not retry the transaction.
- After 24 hours without confirmation, check the blockchain explorer to verify transaction status.
- Contact the recipient only if necessary. Once the seller initiates the transfer, their responsibility ends.
Customer Support Experience
Remitano’s live chat support has historically been slow and unreliable—likely due to limited staffing. However, one key observation stands out: users who communicate in English receive faster and more frequent responses—up to 50% quicker than Vietnamese queries.
For urgent issues, email support at [email protected] is recommended. You can write in either English or Vietnamese, but clarity improves response times.
Essential elements for an effective support email:
- Subject line: Clearly state the issue (e.g., “Pending BTC Withdrawal”).
- Body: Include your account details, transaction ID, a clear explanation of the problem, and screenshots of error messages or bank transfers.
Typical response time: 1–3 days
Average resolution time: Up to one week
Identity Verification Requirement
As of 2025, Remitano requires identity verification (KYC) to enable trading. Without completing this step, you won’t be able to buy, sell, or withdraw funds.
Ensure your documents are valid and clearly photographed to avoid delays.
Enable Two-Factor Authentication (2FA)
While login typically uses email, 2FA becomes critical during withdrawals—especially when transferring VND to your bank account or sending crypto off-platform.
Enabling 2FA adds a vital security layer that protects against unauthorized access and potential fund loss.
Supported Cryptocurrencies
Remitano currently supports trading in three major cryptocurrencies:
- Bitcoin (BTC)
- Ethereum (ETH)
- Tether (USDT)
⚠️ Each coin operates on a separate wallet system and may use different domain links within the platform. Always double-check which network you're using to avoid sending funds to the wrong chain.
How Long Does VND Withdrawal Take?
If you have available balance in your VND wallet, withdrawals to Vietnamese banks typically take 15 to 30 minutes, especially when processed during optimal hours:
- Morning: 9:00 AM – 11:00 AM
- Afternoon: 2:00 PM – 4:00 PM
While Remitano supports multiple banks, Vietcombank (VCB) transactions are the most stable and fastest. Avoid sellers using less common banks unless you’re certain of processing times.
Referral Program Realities
Remitano’s affiliate program offers commissions only after referred users trade over 1 BTC or 1 ETH, making earnings extremely slow for most promoters.
However, referring users who trade ETH or USDT—lower-value assets—can help accumulate commission faster than waiting for rare BTC trades.
What to Do If You’ve Paid But Haven’t Received Coins?
If you’ve transferred VND but haven’t received crypto within 6 hours, contact Remitano support immediately. Provide all transaction details so they can investigate whether the seller released the coins.
Never initiate another payment—this could lead to double losses.
Best Time to Trade
For fastest processing:
- Buy or sell crypto between 9:00 AM – 11:00 AM or 2:00 PM – 4:00 PM
- Avoid trading late at night or on weekends when support and liquidity are limited
👉 Learn how timing affects crypto transaction speeds across global exchanges.
How to Check If Coins Were Sent?
Verify transactions independently using blockchain explorers:
These tools show real-time confirmation status and help confirm whether funds were dispatched from the seller’s wallet.
Transaction Fees
Remitano charges a fee of 0.0005 BTC per direction, meaning both sending and receiving BTC incurs cost—totaling 0.001 BTC per round trip.
To minimize fees:
- Avoid small-volume trades
- Consider using Ethereum (ETH) instead, as ETH transfers on Remitano currently incur no platform fee
Selling Crypto & Withdrawing VND
To sell coins and withdraw VND:
- Create a sell ad or accept a buyer’s offer
- Confirm receipt of VND in your Remitano wallet
- Release the crypto via the platform
- Withdraw VND to your linked bank account
Always ensure 2FA is enabled and KYC is completed before initiating withdrawal.
Estimated Crypto Withdrawal Times
| Normal Conditions | Congested Network |
|---|---|
| BTC: 1–6 hours | BTC: 6–24 hours |
| ETH: 30 min – 3 hours | ETH: 2–10 hours |
| USDT: 1–3 hours | USDT: 2–8 hours |
During network congestion, patience is key. Consider scheduling transfers overnight to avoid anxiety.
Why VND Withdrawals Get Stuck
Even with proper setup, VND withdrawals may take longer due to:
- Daily bank transfer limits (e.g., Vietcombank caps individual transfers)
- High volume of concurrent transactions
- System processing queues
Maximum known delay: up to 5 days
Always ensure KYC verification and 2FA are active, as these are mandatory for withdrawals.
Transferring Coins Off Remitano
Once you initiate a crypto withdrawal (e.g., BTC from Remitano to KuCoin), the transaction is broadcasted to the blockchain. After that point:
- The exchange no longer controls the transfer
- Speed depends entirely on network congestion and miner fees
If you enter an incorrect address on the same blockchain, recovery may be possible through support—but not guaranteed.
⚠️ Sending coins to an address on a different blockchain (e.g., ETH to a BTC address) results in permanent loss in most cases. Approximately 30% of such funds are unrecoverable, even by exchanges.
Always verify:
- Correct cryptocurrency
- Matching network (ERC-20, BEP-20, etc.)
- Accurate wallet address
“Don’t plug someone else’s beard into another person’s chin.”
Safety Tips for Buyers and Sellers
For Sellers:
- Require identity verification from buyers
- If a canceled trade still deposits money into your account, leave it untouched—Remitano will resolve it
- Keep coins in your Remitano wallet before listing for faster settlement
For Buyers:
- Only trade with verified sellers
- Review seller history: success rate, number of trades
- Triple-check receiving wallet address before confirming payment
Can You Recover Funds After Sending to Wrong Wallet?
In rare cases, yes—especially if caught early and involving major exchanges like Binance. One user reported recovering BTC after contacting both Remitano and the receiving platform, though a recovery fee of 0.01 BTC was charged.
Act quickly and provide full transaction details for any chance of recovery.
Frequently Asked Questions (FAQ)
Q1: Is Remitano safe for beginners?
Yes, if you follow security practices like enabling 2FA, verifying identities, and double-checking addresses. However, always start with small trades.
Q2: Why is my withdrawal taking longer than 30 minutes?
Bank limits, high traffic, or incomplete KYC/2FA setup can delay VND withdrawals. Processing times vary; some users report waits up to several days during peak periods.
Q3: Can I use non-Vietcombank accounts?
Yes, but transactions may be slower or less reliable. Vietcombank remains the most consistent option for fast settlements.
Q4: Does Remitano charge fees for ETH?
Currently, Remitano does not charge platform fees for Ethereum transfers—making ETH a cost-effective alternative to BTC for frequent traders.
Q5: What happens if I send USDT via the wrong network?
Sending USDT on an unsupported chain (e.g., Tron instead of ERC-20) often leads to permanent loss unless the receiving wallet supports multiple chains. Always confirm network compatibility.
Q6: How do I contact support effectively?
Use email ([email protected]), write clearly in English if possible, include screenshots and IDs, and avoid emotional language for faster resolution.
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By following these guidelines, you can minimize risks, reduce delays, and make the most of your experience trading on Remitano in 2025. Stay informed, stay secure, and trade wisely.