Crypto.com Help Center

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Navigating the world of digital finance can be overwhelming, but with the right resources, managing your crypto assets becomes seamless and secure. Whether you're new to cryptocurrency or an experienced trader, Crypto.com offers a comprehensive ecosystem designed to simplify every aspect of your financial journey. From mobile apps to exchange platforms, prepaid cards to NFT marketplaces, this guide breaks down everything you need to know about the services available through Crypto.com.


Understanding the Crypto.com Ecosystem

Crypto.com has built a robust suite of financial tools that cater to various user needs. Each product is designed with security, accessibility, and user experience in mind. Below is a detailed overview of the core offerings within the platform.

Crypto.com App

The Crypto.com App serves as the central hub for most users. It provides access to buying, selling, and holding over 250 cryptocurrencies, earning interest through staking, and spending via the Crypto.com Card. The app supports multiple markets globally and includes features like CRO token lockups for enhanced rewards.

Users can also manage referrals, deposit and withdraw funds securely, and take advantage of integrated security protocols such as biometric login and two-factor authentication.

👉 Discover how easy it is to manage your digital assets all in one place.

Crypto.com Exchange

For more advanced traders, the Crypto.com Exchange offers a professional-grade trading environment. This platform supports spot, margin, and futures trading with low fees and high liquidity. Users can register, manage accounts, participate in Supercharger events (where CRO is locked to earn new token drops), and benefit from a strong referral program.

Security remains a top priority, with cold storage, insurance coverage, and regular audits ensuring peace of mind.

Crypto.com Onchain

Crypto.com Onchain empowers users with full control over their private keys and blockchain interactions. As a non-custodial wallet solution, it allows seamless management of deposits and withdrawals directly on the blockchain. The Onchain Extension enhances browser-based transactions, making DeFi exploration safer and more intuitive.

This service is ideal for those who value decentralization and want to interact with dApps without compromising security.


Financial Products & Services

Beyond crypto trading, Crypto.com extends into traditional finance with innovative hybrid products.

Crypto.com Prepaid Debit Card

The Crypto.com Prepaid Debit Card lets users spend their cryptocurrency anywhere Visa is accepted. Depending on the card tier—ranging from Midnight Blue to Royal Indigo—holders earn cashback in CRO and enjoy benefits like airport lounge access, streaming subscriptions, and no annual fees.

Card activation is quick, and real-time transaction tracking keeps spending transparent.

Crypto.com Visa Signature Credit Card (U.S. Only)

Available exclusively in the United States, the Crypto.com Visa Signature Credit Card combines credit convenience with crypto rewards. Users earn cashback in CRO on purchases and gain access to exclusive perks such as mobile phone insurance and concierge services.

Application and setup are fully digital, with instant decisioning available for eligible applicants.

Crypto.com Cash Account

The Crypto.com Cash Account functions like a digital bank account. Users can deposit fiat currencies (USD, EUR, GBP), make bank transfers, and manage balances directly within the app. The account supports fast withdrawals and integrates smoothly with other Crypto.com services.

It's particularly useful for those looking to bridge traditional banking with crypto investments.


Investing in Stocks & ETFs

Through a partnership with Foris Capital US LLC—a FINRA and SIPC-registered broker-dealer—Crypto.com enables users to trade stocks and ETFs directly from the app. This feature allows diversified investment strategies by combining crypto holdings with exposure to traditional markets.

All trades are executed securely, with real-time pricing and settlement handled by a regulated financial entity.


NFTs and Digital Collectibles

Crypto.com NFT

The Crypto.com NFT platform makes it easy for both creators and collectors to buy, sell, and discover digital art and collectibles. Although off-chain for ease of use, the marketplace ensures authenticity and ownership verification.

With no prior blockchain experience required, users can explore curated drops, limited editions, and artist collaborations—all within a user-friendly interface.


Identity Verification & Security

KYC – Know Your Customer

To comply with global regulations, Crypto.com requires all users to complete KYC (Know Your Customer) verification. This process involves submitting government-issued ID documents, proof of address, and sometimes source of funds information.

Singpass integration is available for Singapore residents, streamlining verification. Once verified, users gain full access to trading, withdrawals, and premium services.

Security Best Practices

Crypto.com emphasizes data privacy and security awareness across all platforms. Measures include end-to-end encryption, anti-phishing protection, device management, and monitoring for suspicious activity.

Users are encouraged to enable 2FA, avoid sharing sensitive information, and only download official apps from trusted sources.

👉 Learn how top platforms protect your data while maximizing usability.


Business & Merchant Solutions

Crypto.com Pay for Business

Businesses can accept cryptocurrency payments using Crypto.com Pay for Business. Merchants can integrate payment gateways into their websites or point-of-sale systems, supporting multiple cryptocurrencies with near-instant settlement.

The merchant dashboard provides tools for managing transactions, handling refunds, viewing analytics, and accessing customer support.


Additional Tools & Features

Crypto.com Web

For desktop users, Crypto.com Web offers a full-featured version of the mobile app experience. It supports trading, account management, and wallet functions through a responsive browser interface—perfect for traders who prefer larger screens.

Crypto.com Price

Stay updated with real-time market data using Crypto.com Price, a tool that allows users to track prices, build watchlists, and analyze trends across thousands of cryptocurrencies.

Crypto.com Shop

The Crypto.com Shop lets users purchase physical goods—including branded merchandise—using cryptocurrency. Orders are processed securely with clear shipping timelines, product details, and billing options.


Frequently Asked Questions (FAQ)

Q: How do I verify my identity on Crypto.com?
A: You can complete KYC by uploading a government-issued ID and proof of address through the app. Some regions support Singpass or other digital ID systems for faster verification.

Q: Can I use Crypto.com without a card?
A: Yes. While the card offers great rewards, you can fully utilize the app for trading, staking, NFTs, and more without applying for a card.

Q: Is my money safe on Crypto.com?
A: Yes. Crypto.com uses cold storage for 99% of assets, has cyber insurance coverage, conducts regular audits, and employs advanced encryption protocols.

Q: What is CRO lockup?
A: CRO lockup involves staking CRO tokens to unlock benefits like higher interest rates, reduced fees, or access to exclusive events like Supercharger.

Q: Can I trade stocks on Crypto.com?
A: Yes. Eligible users can trade U.S. stocks and ETFs via the app through Foris Capital US LLC, a regulated broker-dealer.

Q: How does the referral program work?
A: Invite friends using your unique link. When they complete qualifying activities (like trading or card spending), you earn rewards in CRO.


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